ABC 5-Star Quality Guarantee
Translation Quality / Certification / Membership
Many clients ask us how we can guarantee quality. There’s no simple answer to that, because translation is not a commodity, it is a combination of art and service. And as in any service, quality is elusive and is hard to define and guarantee because people have different desires, needs and expectations.
Example
For example, do you need a functional piece of art to cover a hole in the wall or do you need something to impress your VIP clients? Or to give you another example, suppose your tax advisor runs the numbers and announces that you have a 2,000 tax rebate. You would probably be happy… until someone else shows you how to increase it to 5,000… Then another expert mentions that you might go to prison if you follow that advice. But even if it is absolutely legitimate – still someone else points out that you would have been much better off if there was 0 rebate and the money had been invested instead to begin with. This might be true. But then some people just do not have discipline to do that. Or do not want to fill extra forms. You get the idea.
We know you have concerns and doubts and fully understand how you feel. In fact, many other people feel the same way because they do not know what to expect.No worries – we want to treat you like a star!This is why we have developed a special 5-Star Quality Guarantee that is truly unique and unmatched in translation industry.
Most of our Premium Level of Service jobs automatically qualify for our 5-Star Quality Guarantee:
What exactly does it mean?
Our projects vary in complexity and scope, so you may not need all the steps below, but suppose you decide to translate your important promotional materials that you then want to run by your clients or distributors in another country. Time is very crucial for you as a Trade Show is coming up in just a week. And you do not want to be embarrassed like your colleague who used machine translation that came up with some incomprehensible gibberish (and boy, she was lucky because another one was actually using obscenities thinking they sounded cute – what a way to attract a potential a client!). But how can you trust / evaluate the quality if you do not even know the language?
With ABC Language Solutions, you receive the following deal:
5-Person Professional Project Team.
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Translator, editor, proofreader, typesetter and project manager, each of them has a minimum of 5 years' experience.
5-Point Pretranslation Check.
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In order to better understand your needs and requirements, we will always ask you at least 5 questions about the project before we start. (As we understand that direction in which you travel is much more important than the speed.)
5-Tier Quality Check.
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The project's requirements, progress and quality is consistently checked at least 5 times during 5 main production stages (pretranslation check/review, translation, editing, post-translation check/review, finalizing) in 5 main areas: terminology, grammar, style, spelling, formatting.
5-Hour Delivery Guarantee.
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We understand speed and deadlines. If we are late with delivery without a just cause by 5 hours or more, you will receive 5% off for each next hour we are late up to 5 more hours, after which the project is free.
55-Day Feedback and Follow-Up Program.
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We give you 55 days to review the documents during which we will fix any objective errors free of charge. We will also give you 5% off any preferential changes you may want to implement during this time. And we will touch base with you at least 5 times after the project to make sure everything is OK and to give you useful information and tips to make planning for your next project even easier.
Still not convinced?
We Dare to Compare – just call any of our competitors and ask them if they can match this offer! And if they can – bring us a formal legitimate quote in writing stating they will follow all the steps above, with their price, and we will match it and will even give you an additional 5% off!