ABC Language Solutions, Inc. ("we," "us," or "our") operates this website and provides translation, interpretation, and localization services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Information you provide directly
- Contact details (name, email address, phone number, company name) submitted through our quote request, contact, or order forms.
- Documents and files you upload for translation, editing, or localization — which may contain personal, medical, legal, financial, or otherwise sensitive information about you or third parties.
- Payment and billing information when you place an order (processed securely by our third-party payment provider — we do not store full card details).
- Any information you provide when corresponding with us by email, phone, or chat.
Information collected automatically
- Log data such as IP address, browser type, device information, and pages visited.
- Cookies and similar tracking technologies (see Section 5).
2. How We Use Your Information
We use the information we collect to:
- Provide, deliver, and manage translation and related services you request.
- Prepare quotes, process orders, and handle billing.
- Communicate with you about your project, including status updates and support requests.
- Improve our website, services, and customer experience.
- Comply with legal obligations and enforce our agreements.
3. How We Handle Your Documents
We understand that the documents you submit for translation may contain highly sensitive personal, legal, medical, or financial information. We take the following measures to protect this information:
- Access to client documents is limited to the translators, editors, and project managers assigned to your project.
- All translators and staff working on your project are bound by confidentiality obligations and, where required, sign Non-Disclosure Agreements (NDAs).
- Documents are stored securely and retained only for as long as necessary to complete your project and meet our internal record-keeping or legal requirements, after which they are deleted or securely archived.
- We do not sell, rent, or share your documents with third parties for marketing or any purpose unrelated to delivering your requested service.
4. Sharing Your Information
We do not sell your personal information. We may share information with:
- Translators and linguists engaged to complete your project, under confidentiality obligations.
- Service providers who help us operate our business (e.g., payment processors, email delivery services, website hosting), who are contractually required to protect your information.
- Legal authorities where required by law, court order, or to protect our legal rights.
5. Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve functionality. You can control or disable cookies through your browser settings, though this may affect certain features of the site.
6. Data Retention
We retain personal information and translated documents only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law (for example, for tax, accounting, or professional certification purposes).
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information, subject to legal or contractual retention requirements.
- Withdraw consent to marketing communications at any time.
To exercise any of these rights, contact us using the details in Section 9.
8. International Data Transfers
As we work with translators and staff located in various countries, your information — including uploaded documents — may be transferred to and processed in countries other than your own. We take reasonable steps to ensure such transfers comply with applicable data protection laws.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at:
ABC Language Solutions, Inc.
Vancouver, British Columbia, Canada
Phone: +1 (604) 669-4579
info@abc-lang.com
We also operate regional lines in:
- Calgary: (587) 887-1293
- Toronto: (647) 948-5479
- Ottawa: (613) 434-2748
- Montreal: (438) 771-4828
- Winnipeg: (204) 202-3315
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
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